Registration Process

Advance Registration for Scheduled Services

FCMC will call you prior to your scheduled service. If you are not home, we will attempt to leave a message for you to call us. We will verify your mailing address, emergency contacts, and insurance information. We will also attempt to obtain authorization information, if needed for your service. Please note that we will not be able to perform your service if we are unable to obtain an authorization. We will also ask that you pay your co-payment and/or deductible so that the day of your service can be focused on your healthcare needs.

Services that Require Prior Authorization

If your insurance plan has requirements for obtaining an authorization for diagnostic testing or procedures, we will need the authorization before you can receive your service. You must assist your physician and your insurance company to obtain this information. We will call your physician to confirm whether or not the authorization has been obtained. If we do not receive an authorization, your procedure will be rescheduled.

Day of Appointment

For safety reasons, FCMC requires valid photo identification, such as a driver's license, on the day of service to correctly identify you. We also require all adult visitors to have photo identification. Security will print a photo pass that will allow your visitors to be with you during your service.

We will request any missing or necessary documentation and co-payments at this time. Your service will be rescheduled if we cannot confirm an authorization with your physician, if the physician's prescription is not valid, or if you did not pay the required deposit if you are uninsured.

Non-Contracted Health Plans

FCMC may not be part of your insurance network. If you have a Health Maintenance Organization (HMO) (either through your employer, Medicare, or Medicaid) that we are not contracted with, we will be unable to schedule any appointments. You will need to go to a participating hospital and your insurance plan will be able to tell you which hospital is in your network.

If you are part of a Preferred Provider Organization (PPO) that we are not contracted with you will have a higher deductible and co-payment than you would at a participating hospital. You must call your employer or insurance company to determine if FCMC is in your network.

Patients without Insurance

FCMC has a financial assistance program. Scheduled services are not an emergency and require payment arrangements to be made prior to scheduling the service. We will work with you to determine the program that best fits your current financial needs. Visit our financial assistance section for more information.

Physician Billing

Your bill from FCMC is for the service(s) performed in our facility. It does not include all physician services. You may receive separate bills for physician services. FCMC cannot guarantee that these physicians are part of your insurance network.